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Last Updated: June 2025
🛡️ COOLNEXT INDIA stands behind every product we sell. Our warranty program ensures that you get the best experience from your purchase. Please read our warranty terms carefully.
All products sold on COOLNEXT INDIA carry the standard manufacturer warranty as specified on the product listing. This typically ranges from 1 to 3 years depending on the brand and product category. Warranty cards (where applicable) are included in the packaging.
COOLNEXT INDIA offers an optional Extended Warranty Program that provides up to 3 years of additional coverage beyond the standard manufacturer warranty. Extended warranty must be purchased at the time of the original order. Contact us to know more about eligibility.
• Manufacturing defects • Hardware failure under normal use • Component failures (RAM, storage, GPU, CPU) • Dead-on-arrival (DOA) products • Pre-assembled PC build defects
• Physical damage (drops, cracks, dents) • Water or liquid damage • Damage caused by power surges (use a UPS) • Damage from unauthorized modifications or repairs • Normal wear and tear • Consumables (thermal paste, fans after 2 years) • Software issues, viruses, or OS errors
Step 1: Contact our support team via email at support@coolnextindia.com or WhatsApp +91 98328 94475 Step 2: Provide your Order ID, product serial number, and description of the issue Step 3: Our team will verify eligibility and issue an RMA (Return Merchandise Authorization) code Step 4: Ship the product to us with the RMA code clearly marked on the package Step 5: We will diagnose, repair or replace, and return the product within 7–14 business days
For DOA (Dead On Arrival) products reported within 48 hours of delivery, we offer a direct replacement. For other warranty claims, we will first attempt repair. If repair is not possible, a replacement of equivalent or better specification will be provided.
For warranty claims within the first 6 months, COOLNEXT INDIA covers two-way shipping charges. After 6 months, the customer is responsible for shipping the product to us; we will cover the return shipping after service.
You can track and manage your warranty claims through your account dashboard under Profile > Warranty. RMA codes and claim status are visible in real-time.
Email: support@coolnextindia.com Phone/WhatsApp: +91 98328 94475 Working Hours: Monday–Saturday, 09:00 AM – 08:00 PM IST Grievance Officer: Hasanujjaman (Director & Grievance Officer) Office: C/O ABDUL HAI, KARIALI NIMTOLA, P.S. Harishchandrapur, Malda, West Bengal – 732125, India