Privacy Policy

1. Introduction

Welcome to COOLNEXT INDIA (operated by COOLNEXT INDIA PRIVATE LIMITED). We respect your privacy and are committed to protecting your personal data in accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020.

2. Information We Collect

We collect personal information including name, billing/shipping address, contact numbers, email address, IP address, and browser cookies during checkout or registration. We do not store raw card credentials; all financial processing is managed by our PCI-DSS compliant partner (Razorpay).

3. How We Use and Share Information

Data is used to complete orders, verify security (Turnstile bot verification), evaluate delivery availability, and communicate order tracking updates. We do not sell or trade user data to external third parties. Information may be shared with courier partners (India Post, Shiprocket, Delhivery) to facilitate shipping.

4. Data Security

We implement strict secure protocols to secure user profiles. User password entries are hashed with `bcryptjs`. Server-side rate limits are applied to prevent brute-force attacks.

5. Grievance Officer

In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer is details below:

• Name: Hasanujjaman
• Designation: Director & Grievance Officer
• Company: COOLNEXT INDIA PRIVATE LIMITED
• Office: C/O ABDUL HAI, KARIALI NIMTOLA, P.S. Harishchandrapur, Malda, West Bengal – 732125, India
• Phone / WhatsApp: +91 98328 94475
• Email: support@coolnextindia.com
• Business Hours: Monday – Saturday, 09:00 AM – 08:00 PM