🔐 Privacy Policy

Coolnext India Private Limited

Effective Date: 01 January 2026

1. Introduction

Welcome to Coolnext India Private Limited.
We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or use our services related to:

  • New & Refurbished Computers / Laptops
  • Mobile Accessories & Electronic Products
  • CCTV Cameras & Security Systems
  • IT Services & Technical Support

By using our website, you agree to the terms of this Privacy Policy.

2. Legal Compliance (India)

We comply with applicable Indian laws including:

  • Information Technology Act, 2000
  • IT Rules, 2011 (Reasonable Security Practices)
  • Digital Personal Data Protection Act (DPDP Act), 2023

3. Information We Collect

3.1 Personal Information

We may collect:

  • Full Name
  • Mobile Number
  • Email Address
  • Billing & Shipping Address
  • PIN Code

3.2 Transaction Information

  • Payment details (processed securely via payment gateways)
  • Order history
  • Purchase preferences

3.3 Device & Technical Information

  • IP Address
  • Browser type
  • Device information
  • Website usage data

3.4 CCTV Data (Important for your business 🔥)

If you purchase or install CCTV systems from us:

  • Video footage is controlled by the customer
  • We do not store or access footage unless required for service support

4. How We Use Your Information

We use your data for:

  • Processing orders and deliveries
  • Customer support and communication
  • Warranty & service management
  • Fraud prevention
  • Improving our website and services
  • Sending updates, offers, and notifications

5. Sharing of Information

We do NOT sell your data ❌

We may share your information only with:

  • Delivery partners (for shipping)
  • Payment gateways (for secure transactions)
  • Service engineers (for installation/support)
  • Government authorities (if legally required)

6. Data Security

We implement strong security measures:

  • Secure servers
  • SSL encryption
  • Restricted data access
  • Regular monitoring

However, no system is 100% secure, and users should also take precautions.

7. Cookies Policy

Our website uses cookies to:

  • Improve user experience
  • Track website performance
  • Remember login/session data

You can disable cookies in your browser settings.

8. User Rights (India)

You have the right to:

  • Access your data
  • Correct your information
  • Request deletion of data
  • Withdraw consent

To request, contact us via email.

9. Data Retention

We retain your data:

  • As long as necessary for business purposes
  • As required by law (tax, compliance, etc.)

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

11. Children’s Privacy

We do not knowingly collect data from children under 18 years.

12. Changes to This Policy

We may update this Privacy Policy at any time.
Changes will be updated on this page.

13. Refund, Warranty & Product Condition Disclosure (Very Important 🔥)

Since we deal in refurbished/second-hand electronics:

  • Products may show minor physical wear
  • Fully tested before sale
  • Warranty applies only where mentioned
  • No hidden defects are intentionally sold

Customers are advised to check product details before purchase.

14. Limitation of Liability

Coolnext India Private Limited is not liable for:

  • Indirect damages
  • Data loss due to misuse
  • Third-party service issues

15. Contact Information

For privacy-related concerns:

📧 Email: Support@coolnextindia.com
📞 Mobile: 7047392125

16. Consent

By using our website and services, you consent to this Privacy Policy.

Thank you for trusting Coolnext India Private Limited 🙏